Our Process

The Right Way

Most technology companies, especially Managed Service Providers have a sales team and account executives who make commissions off of what they can sell you. Our company does not believe in this, nor do we do it.

We are here to make sure that the products and services we recommend, implement, and support are the right solutions for you and your business. 

We leverage best in class partners and services to ensure that we provide you and your business with the best products and services on the market today. 

We build with security in mind. We want to make sure the right security is in place so that you can sleep well at night and your business is secure.

Lastly, when we look at solutions for your business, we want to make sure we are selecting solutions that will grow easily with your business over time. You should not have to rebuild your entire technical environment just because your business has grown.

Translating Computer to Human

Our team is comprised of a rare breed of technical individuals. We can easily take technical processes, terms, etc. and translate it into plain English. By using analogies, visual aids, and real-world examples, we make technical issues relatable and understandable, empowering our clients to make informed decisions and collaborate effectively. Our commitment to transparent communication fosters trust, enhances teamwork, and ultimately leads to successful outcomes for all.

Our Support Services Process

Let’s be honest, technology is complicated, sometimes painful, and can be annoying.

We are here to make it as painless and straight forward as possible. 

  1. Initial Consultation: Conduct an in-depth discussion with the you and your team to understand business goals, IT requirements, pain points, and budget constraints.

  2. Technical Assessment: Perform a comprehensive assessment of the client’s existing IT infrastructure, systems, applications, and security posture to identify areas for improvement and determine the scope of services needed.

  1. Proposal Development: Based on the client’s needs and assessment findings, prepare a detailed proposal outlining the recommended managed IT services, pricing structure, service level agreements (SLAs), and contractual terms.

  1. Kickoff Meeting: Schedule a kickoff meeting with key stakeholders from both the MSP and the client’s organization to introduce the project team, review project objectives, timelines, and deliverables, and establish communication channels.

  2. Project Planning: Develop a detailed project plan outlining specific tasks, milestones, responsibilities, and deadlines for the onboarding process. Assign roles and responsibilities to team members from both the MSP and the client.

  1. Infrastructure Setup: Configure the necessary hardware, software, and network infrastructure required to support the client’s IT environment and managed services.

  2. Software Deployment: Install and configure monitoring tools, security software, backup and disaster recovery solutions, and other software applications as needed.

  3. Data Migration: If applicable, assist the client with migrating data from legacy systems to new platforms, ensuring data integrity, security, and minimal disruption to business operations.

  1. End-User Training: Provide training sessions for end-users to familiarize them with new technologies, software applications, and IT policies to maximize productivity and minimize support issues.

  2. Administrative Training: Conduct training sessions for client administrators and IT staff on how to manage and maintain the new IT infrastructure, monitor performance, troubleshoot issues, and escalate support tickets if needed.

  1. Transition Period: Gradually transition from the onboarding phase to ongoing support by closely monitoring the client’s systems, addressing any post-implementation issues, and providing additional training or assistance as needed.

  2. Service Desk Activation: Activate the service desk and helpdesk support channels for the client to submit support tickets, request assistance, and receive timely resolution of IT issues.