We built the IT company we could not find.
Most IT providers are built around technology. We are built around the people who depend on it.
You should understand what you are paying for.
Your services, your agreement, and your bill, written so a CEO, an office manager, or an executive assistant understands them as clearly as an IT director does. If you cannot explain what you are buying, we have not done our job.
- Plain-English agreements
- Bills that make sense
- Clear scope, no surprises
Real people. Not ticket black holes.
We dislike ticketing systems as much as you do. Call us, email us, or use the client portal, and a real person on our team responds. Our helpdesk is never outsourced overseas and never handed to a call center. The people who answer are ours.
- Call, email, or portal
- US-based helpdesk
- Genuine responses
One seat or one thousand. Same care.
From a dedicated solopreneur package to firms with a thousand-plus seats, the service is sized to fit. You get what your business actually needs, and nothing bolted on to pad the invoice.
- Solopreneur package
- Small and mid-size teams
- A thousand-plus seats
Employee-owned. Tampa Bay proud.
CTG is owned by the people who answer your calls. We hire only in the Tampa Bay area and across the United States, and we deliver a premium service by hiring the best people we can find. Owners do not cut corners on their own company.
- Employee-owned
- Hiring in Tampa Bay and the US only
- Community giveback
We give back to the communities we serve.
Not because we expect anything in return, but because it is the right thing to do. Giving back is a pillar of our vision and mission: the communities that trust us with their businesses deserve our investment in return.
So you will find our name on Little League outfield fences, and our people showing up for local causes across Tampa Bay and Central Florida. Quietly, season after season. If your community organization needs a sponsor or a hand with its technology, we want to hear about it.
What better looks like.
Better communication
You always know what is happening, and it is explained in language you understand.
Faster response
Proactive upkeep prevents most issues. When one slips through, we move immediately.
Predictable billing
One number you can budget around. No surprise invoices, no mystery line items.
No commissions
Recommendations serve your business, never our margin. Our account managers are not paid to sell you anything.
Productivity and profit
Less downtime and fewer interruptions. The goal is your team working and your margin protected.
An extension of your team
We do not see you as a client, and we do not act like a vendor. We work as part of your business.
The reference letters.
Every application should come with references. These are paraphrased from written letters of recommendation from our clients.
From a letter of recommendation
Cavalier Technology Group has been our technology partner for years, making sure the right solutions get selected and implemented for our organization, not just sold to us. They built and manage our cloud infrastructure and mobile device management, supported the diagnostic software our nurses use in the field, and guided us through multiple SOC 2 and HIPAA certifications and the security assessments our clients require. They understand what is a high priority for us, and when something stops our business from working, they make sure we are taken care of quickly. I highly recommend them as your technology partner.
From a letter of recommendation
After forty years in business, I appreciate real customer service, and that is exactly what this team provides. Our previous provider lost sight of the importance of us as a customer. Cavalier Technology Group took over our systems and has done a great job ever since. True professionals who know how to follow through, and I am glad to tell anyone who asks for more detail.
What working with us feels like.
Not a brochure. The actual experience, moment by moment.
Your first week
You meet the actual people on your account, by name. We document your environment, quietly fix the obvious risks, and hand you a written picture of what you have and what we recommend.
When you call
A person answers who can actually help, sees your history, and stays with the problem until it is resolved. You are never read a script and never asked to repeat yourself to a third person.
When we recommend something
It comes in writing with the reason, the cost, and the do-nothing option. Nobody at CTG earns a commission on your answer, so the recommendation only has one motive: your business.
When something breaks
We tell you what happened, what we did about it, and what changes so it does not happen again. Straight answers, even when the answer is that we missed something.
When you grow
New hires, new offices, new tools. The plan is already ahead of you, because regular planning reviews are part of the service, not a billable extra.
If you ever leave
Your documentation, credentials, and data are yours, and we hand them over cleanly. We keep clients by being good at the job, not by holding the keys hostage.